ControlPoint Monitor Remote Desktop Support.
A CPM technical support agent will take remote control of your end-user device to identify and troubleshoot
Step 1: Once you are
on the phone with a member of our support team, you will be
directed back to this window after your support representative
provides you with a unique connection code. You will then enter
the code in the field below and click the Send button to
initiate the screen-sharing session.
Step 2: You are prompted to download a small virus-free plug-in.
Step 3: With your
permission, your support representative can view your screen and
share control of your mouse and keyboard.
Step 4: You are in
full control of your computer at all times. You always have
overriding control of your mouse and keyboard, and you can end
the screen-sharing session at any time.