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Next Generation Managed Network Monitoring Service

 

CPM Live Support


Support Window



ControlPoint Monitor Remote Desktop Support.
A CPM technical support agent will take remote control of your end-user device to identify and troubleshoot your issue.

Step 1: Once you are on the phone with a member of our support team, you will be directed back to this window after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Send button to initiate the screen-sharing session.

Step 2: You are prompted to download a small virus-free plug-in.

Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.